Commercial two-way radios are used in a variety of enterprises, including large hotels and resorts, schools, warehouses and more. They have a number of advantages (discussed in recent blog articles) that make them useful in these environments, including strong battery life and lack of reliance on cell towers.
Every industry has its own specific language and communication rules. Adding two-way radio communications into the mix necessitates some basic rules for effective communication. Learning radio etiquette will help your organization achieve the maximum benefit while your employees are on the air.
New users of two-way radios should try to observe these best-in-practice guidelines:
Identify yourself when beginning a transmission. You can use your name or a call sign.
Be brief and to the point. Don’t let long-windedness block the channel from others.
Divide long messages up into points and say “break” at the end of each point. Wait a few seconds before continuing.
When you finish and want a reply say “over” to indicate this.
Know and use the NATO phonetic alphabet; when spelling out names, use it. The phonetic alphabet will help avoid spelling confusion and is as follows: Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu.
Indicate the end of a transmission by saying “out”.
Don’t say anything you wouldn’t feel comfortable saying in front of your boss, spouse, or kids. You are speaking on a radio frequency; more than just your intended audience may be listening.
Adjust your two-way radio to avoid squealing noises and crackling. These noises can impair other users’ ability to understand what you’re saying.
By mastering two way radio etiquette, you r employees will enjoy efficient and effective two-way radio communications, whichever radio you choose to benefit in-house or site-to-site communications. 2-Way Communications Services provides a wide selection of Motorola radios for businesses, municipal government organizations, and consumers. Contact your account manager to learn more.