Subscriber Preventative Maintenance Program

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2-Way’s Subscriber Preventative Maintenance Program (SPMP) provides annual preventative maintenance as well as ongoing asset management and tracking for an organization’s mobile and portable radios. 

The development of a regular, reoccurring maintenance program means the customer enjoys proper radio performance; is assured of operational compliance; and realizes increased service life. The preventative maintenance optimizes performance and improves ROI. The subscriber database allows for rapid subscriber identification, reassignment, and individual unit reprogramming as required throughout the year. 

The SPMP program is made up of three principal parts, Subscriber Tracking, Annual Preventative Maintenance and Ongoing Support.

Subscriber Tracking provides a detailed database of all subscriber assets, which includes in part:

  • Equipment Make
  • Model Number
  • Serial Number
  • P25 digital ID
  • Codeplug File Name
  • Last Serviced Date

The annual preventative maintenance provides a comprehensive assessment of the subscriber condition, performance and compliance.  Results of the PM checks are recorded for each subscriber and will be provided to the customer upon completion. PM checks include but are not limited to:

  • Transceiver compliance check
  • Operational check of buttons/switches
  • Clean control surfaces and accessory contacts
  • Antenna sweep and physical check/cleaning

The data collected by this program, provides a convenient means of ongoing support at no cost to the participating agency.  Ongoing support includes services such as:

  • Individual PM checks
  • Minor programming changes
  • Unlimited frequency updates

For additional information about the Subscriber Preventative Maintenance Program, give 2-Way Communications a call at (603) 431-6288.

John spent a day at Portsmouth Fire Department not too long ago, processing all the department’s mobiles and portables through the SPMP. While he was onsite, he took a couple of minutes to go more in depth about the program. Take a look!

Subscriber Preventative Maintenance Program

IMGP1612

2-Way’s Subscriber Preventative Maintenance Program (SPMP) provides annual preventative maintenance as well as ongoing asset management and tracking for an organization’s mobile and portable radios. 

The development of a regular, reoccurring maintenance program means the customer enjoys proper radio performance; is assured of operational compliance; and realizes increased service life. The preventative maintenance optimizes performance and improves ROI. The subscriber database allows for rapid subscriber identification, reassignment, and individual unit reprogramming as required throughout the year. 

The SPMP program is made up of three principal parts, Subscriber Tracking, Annual Preventative Maintenance and Ongoing Support.

Subscriber Tracking provides a detailed database of all subscriber assets, which includes in part:

  • Equipment Make
  • Model Number
  • Serial Number
  • P25 digital ID
  • Codeplug File Name
  • Last Serviced Date

The annual preventative maintenance provides a comprehensive assessment of the subscriber condition, performance and compliance.  Results of the PM checks are recorded for each subscriber and will be provided to the customer upon completion. PM checks include but are not limited to:

  • Transceiver compliance check
  • Operational check of buttons/switches
  • Clean control surfaces and accessory contacts
  • Antenna sweep and physical check/cleaning

The data collected by this program, provides a convenient means of ongoing support at no cost to the participating agency.  Ongoing support includes services such as:

  • Individual PM checks
  • Minor programming changes
  • Unlimited frequency updates

For additional information about the Subscriber Preventative Maintenance Program, give 2-Way Communications a call at (603) 431-6288.

John recently spent a day at Portsmouth Fire Department, processing all the department’s mobiles and portables through the SPMP. While he was onsite, he took a couple of minutes to go more in depth about the program. Take a look!

Etiquette Tips for Two Way Radios

 

 

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Commercial two-way radios are used in a variety of enterprises, including large hotels and resorts, schools, warehouses and more. They have a number of advantages on-site_business_radios_banner(discussed in recent blog articles) that make them useful in these environments, including strong battery life and lack of reliance on cell towers.
Every industry has its own specific language and communication rules. Adding two-way radio communications into the mix necessitates some basic rules for effective communication. Learning radio etiquette will help your organization achieve the maximum benefit while your employees are on the air.
New users of two-way radios should try to observe these best-in-practice guidelines:

Identify yourself when beginning a transmission. You can use your name or a call sign.

Be brief and to the point. Don’t let long-windedness block the channel from others.

Divide long messages up into points and say “break” at the end of each point. Wait a few seconds before continuing.

When you finish and want a reply say “over” to indicate this.

Know and use the NATO phonetic alphabet; when spelling out names, use it. The phonetic alphabet will help avoid spelling confusion and is as follows: Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu.

Indicate the end of a transmission by saying “out”.

Don’t say anything you wouldn’t feel comfortable saying in front of your boss, spouse, or kids. You are speaking on a radio frequency; more than just your intended audience may be listening.

Adjust your two-way radio to avoid squealing noises and crackling. These noises can impair other users’ ability to understand what you’re saying.

By mastering two way radio etiquette, you r employees will enjoy efficient and effective MTPortRadios_FAL_2929_371x348pxtwo-way radio communications, whichever radio you choose to benefit in-house or site-to-site communications. 2-Way Communications Services provides a wide selection of Motorola radios for businesses, municipal government organizations, and consumers. Contact your account manager to learn more.

Goffstown Fire Department

 

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Communication’s Division service techs have been spending timeIMGP1328 at the Goffstown Fire Department, helping with the building renovation.

Work included moving the old antenna tower, setting up a temporary one, then reestablishing the former tower once the renovations were done. Mounted to the tower were two antenna and one microwave link. A new brace and guy wires were added to keep the tower in place. Finally, all the wiring was run through a  of conduits on the roof to keep them dry and out from underfoot.

There’s still a lot tIMGP1336hat needs to be done in the radio room, but it looks like the exterior work is close to done. Chuck and Dan were on site today, and Andrew and Tom contributed to the team effort as well.
We’ll go back once the project is complete for a couple of final shots, and maybe a walk-around with one of the senior tech for an explanation.